You know who you are talking to
On the site, on Discord and in the game, our assistant always appears as "Assistant (AI)" (in the game, "Guide (AI)"). It never pretends to be a person. If you ask, it says it is an AI from the server team.
What the Assistant can do
- Answer questions about rules, prices, guides and your own status (VIP, deliveries, character), with sources whenever possible.
- Small, reversible actions, only on your own account: resend a receipt, redeliver a stuck purchase, issue an invoice, apply the automatic refund rule, unlock a character, restore access after identity verification.
- Short moderation: mute for up to 10 minutes, delete messages, temporarily block a name, only with high confidence.
- Prepare cases for the team.
All of this appears under Account > AI actions.
What it can NOT do
Decide on payments to creators, delete data, change prices, give or take away coins and items, decide who owns a character, ban for more than 24 hours or interpret the law. These cases always go through a person.
Your right to human review
- In any conversation, the "Talk to a person" button.
- Any AI action about you can get human review: ask under Account > AI actions or through support. We reply within [OWNER: prazo; sugestão: SLA do suporte].
- Decisions that rely only on AI do not include long penalties or money.
Limits and honesty
The AI can make mistakes. If the answer is not in our knowledge base, it says it will check with the team and opens a case. It does not share other players' data or the team's internal matters.
Your data and the AI
Your text is sent to an AI provider (Anthropic) to generate the reply. We keep the case for 1 year and then replace the text with a summary that has no personal data. Cases help us test and improve support through internal evaluations. See the Privacy Policy.
Chat, Discord and in-game moderation
- Where. Public game chat, site chat and the official Discord channels are analyzed automatically: first by rules (suspicious links, ads selling for real money, staff impersonation) and, when the rules do not settle it and the message has at least 12 characters, by an AI model (Anthropic). The AI receives only the text, with no id or username.
- What it can do. Delete the message or mute for up to 10 minutes, only with high confidence (toxicity alone only raises a flag for the team). It does not ban, does not remove items or coins and does not decide about money.
- What we keep. For flagged messages, an excerpt of up to 160 characters and the author id, for 90 days. See the Privacy Policy, section 9.
- Human review. You can contest any action (deleted message or mute) under Account > AI actions or with support; a person reviews it.
- Private messages. Direct messages on Discord and private messages in the game are not read; only the reported excerpt.